This Support Policy describes what support you can expect from us in regards to WooCommerce Service.
If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only support our Products, sold on addictedtoweb.com. Our Support Service includes assistance with Product installations, configuration and use. If you need help setting up or configuring your theme, please first check the documentation . Your question might have been answered already. If it hasn’t, please submit a ticket.
We test our products before making them available for our users, but we are humans and we make mistakes. If you find any bug in our products then please report them to us. We will fix them as soon as possible and will include them in future updates.
We strive to answer all support requests within 24 hours excluding weekends. Please note that response time might be slower during weekends. And we may be located in a different time zone than yours, so that may effect the response time as well.
Product Support Channels
We provide Support Services in English and french through our Helpdesk. We do not provide our Support Service through Facebook, Twitter or over the phone at this time.
You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Please bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them to assist you.
We request that you open a separate support ticket for each issue. Please do not list multiple issues within the same ticket.
You can view and reply to a ticket within our online Helpdesk, or by e-mail.
Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and our support team will see your ticket.